Driving It Home: Perfecting Your Video Messaging

May 16 2012

We make lots of videos, and we think we’re pretty good at it, but it’s not what we do for a living. That’s why we thought we’d bring in the big guns to teach us all a thing or two about how to make great videos. Amber Harloff of IlluminateThis (listed on Wistia’s 50Grove producer directory) creates simple, animated explanatory videos to clarify brands. To kick off this instructional video series, she’s created an awesome, brief video on how to perfect your video’s messaging!

Wistia: Why did you decide to make messaging the topic of this video?

Amber Harloff: I chose messaging because it’s really the starting piece that will define the direction of the video. It’s all about asking, what do you want your video to say? How do you want people to feel watching it? And what kind of action do you want them to take? The messaging will be a lot different between each of those scenarios.

W: What’s your personal process for honing in on a message?

AH: Listening first to what the client wants their video to say is a good place to start. Then, working an angle to present that in its most simplified form. You want to supply the viewer with enough information to make an educated decision, but not so much they totally tune you out. That is the delicate balance. In order for people to take action, you have to either solve a problem that they have, or spark an emotion that compels them to take action. Once we have determined what those key factors are, we start to think about concepts and how we can illustrate them. The script will form out of those concepts.

W: What do you think are some of the biggest hurdles people face with messaging?

AH: Usually the part where we talk about that balance of supplying just the right amount of information to the viewer. Often, people want to jam the most words into 2 minutes that they can get. This is not a good strategy. Fewer words, well-chosen, is a plan.

W: What are some particular tips you might give people for making their message more concise?

AH: Stick to one or two features of your product. Focus more on the value your product can bring to people’s lives — features will soon be outdated by others as they upgrade their services. However, if you can prove a value that adds to those features, that goes further. Keep it under 2 minutes for sure. 1) Outline problem; 2) Demonstrate how you will fix it; 3) Call to Action.

W: Why is video so powerful for conveying a message?

People remember more when they see and read something. They remember by association to color, images, or sequences of visual events. Also, by displaying it visually, you can make it humorous yet keep the messaging pretty buttoned down.

W: What suggestions would you have for people looking to work with an outside producer on a video?

AH: Just to make sure they understand what your goals are in producing the video. That you like their messaging “style,” and you feel communication with them will be easy.

W: What’s the most important advice you’d give to aspiring producers?

AH: I guess it would be to work to hone your skill as an artist. If you like working on messaging and concepts, take notice around you: what commercials or other videos are memorable to you? What makes you act upon seeing one? And if you can’t write, don’t be afraid to hire a great copywriter that can while you stick to the visual. I’ve definitely reached out to some good copywriters along the way that help me form the messaging into a better video that I could just myself.

The New Wistia WordPress Plugin!

May 15 2012

WordPress is a great blogging platform. It’s easy to make posts and revisions, or to customize your theme. There’s a smorgasbord of plugins at your fingertips. To that smorgasbord, we have now added our own Wistia plugin!

WordPress can be a volatile place for web video. Javascript, Flash, and HTML5 elements — these are all things that historically have trouble making it from the post editor to the user’s screen. External scripts get stripped, inline scripts get mangled, HTML tags and attributes get removed. And this is all happening at multiple levels: in the editor itself and when the page is displayed.

Of course, there are some good reasons for this behavior, and I think it’s important to understand that many of these limitations are intentional. For example, external scripts and Flash are blocked by default to prevent common hacks like cross-site-scripting (XSS) attacks. IFrames can’t be transparent because, theoretically, a malicious iFrame could take over the entire page. Javascript is often mangled so that it can be validated as XHTML, but the WordPress parser is imperfect. And TinyMCE, the editor used by WordPress, has its own set of filtering rules!

In the past, our solution at Wistia was to provide an oEmbed link and a WordPress plugin to enable it. This worked well enough for a while, but it’s ultimately an imperfect solution. Our feeling at Wistia is that, if you need to use a plugin, then why shouldn’t any Wistia embed code work flawlessly?

To get the Wistia WordPress Plugin, go into the Plugins section of the WordPress admin panel, click “Add New,” and search for “Wistia.” You should get a result for “Wistia WordPress oEmbed Plugin” or “Wistia WordPress Plugin” — we’re trying to get the name changed. Click Install Automatically, activate it, and you’re done! Now any embed code generated from Wistia’s SuperEmbed Builder should work flawlessly in your WordPress posts. Paste it when you’re in HTML mode, then feel free to switch editing modes. The embed code might change slightly, but it should still work just fine!

It blinks!

May 10 2012

This Monday, we made a pretty data-heavy post on video length. But for a couple of commenters, there was one major roadblock to fully immersing themselves in the actual content: in the video accompanying the post, our favorite video expert Ben did not seem to blink at all! This observation from commenter Leif made us laugh, but it also made us wonder: is Ben actually creepy, as we have suspected all along, or did Chris‘s editing just happen to omit Ben’s eyes’ natural attempts to keep themselves fresh and moist? As it turns out… this time we can mostly blame the editing. Below, a newly edited video from the shoot, wherein Ben blinks not once, not twice, but no less than twenty-five times.

Why did this warrant its own blog post? Well, the video is pretty funny. But also, making sure you blink in your talking-head videos is a small detail that can make a big difference in how the video is taken in by viewers. Commenter Shayne weighed in: ”make sure you blink when you’re on camera. It’s a common problem. Even newsreaders, when they start out, will need script inserts to remind them to blink. Thing is, if you don’t blink, you register subjectively as either a bit intense or a bit crazy.“ Good advice, Shayne — and even the pros can forget when they’re under camera pressure!

What other small gestures and mannerisms — whether added or omitted — have you found to make a big difference in your videos?

Wistory Lesson: The “Wistia” Name

May 9 2012

What’s in a (company) name? If you’re our customer or keep track of what we’re up to at all, maybe you’ve asked yourself what, or who, a “Wistia” is. Well, it’s time to clear away the air of mystery.

The short of it: Wistia is a made-up word. When Chris and Brendan were a pair of youngsters with starting their own business at the front of their minds, they began to register a stockpile of domain names — because why not? There were a couple of rules for naming that they abided by, aside from just brainstorming names that sounded cool: a business name should have one obvious spelling when it’s said out loud, and one obvious pronunciation when it’s read out loud. Okay, no name is perfect — there’ll always be those who write down or Google search or say Whistia or Wisteria or Wisita, but we’ve found that overall, Wistia does a pretty good job of fulfilling these two requirements.

In addition, they wanted to use a name that wasn’t an existing word – this way, they could create the entire brand for that particular word, not to mention it helps avoid the confusion we’d encounter in Google searches if the company were named “Burger King” or something. It also mattered a lot how the name sounded. Before Wistia’s inception, Chris and Brendan had been running Tropist, a portfolio site for filmmakers and artists of all kinds. That was a pretty decent name  – even if it’s already an English word, it’s not a commonly used one. They were constantly testing new names on people (like BigBasil.com, HappyGlad.com, and FameThrower.com!) but Wistia just felt fun to say. In addition, “Wist” is an archaic past tense of “wit,” so it’s related to knowledge. And video is all about conveying knowledge! The “-ia” is purely aesthetic.

Since the name was chosen, we’ve stumbled upon a couple of cool backstories that we could have totally lied about and pretended were on everyone’s minds the entire time. For example, when Brendan and his brother were making the big wooden sign that hangs by our entryway, they realized Wistia is an anagram for “I SAW IT.” But let’s get real here: the anagram below is obviously the real story behind “Wistia.”

Does Length Matter? It Does For Video: 2K12 Edition

May 7 2012


Does Length Matter? Initially, this question might evoke thoughts only appropriate for your spam inbox. Obviously, we aren’t going to write a long post here on that meaning of that question — but we do find ourselves uniquely poised to answer the very same question about business video, with tons of data from business videos of every type at our disposal. The graphs below summarize literally millions of data points from the last couple years (since our last post about this topic in 2009).


The above graph (let’s call it Exhibit A, because it’s fun to feel like a detective) is the most consolidated display of the data, with one data point for each video length range, on the x-axis, with the average % viewed for videos of that length on the y-axis. Basically, it’s representative of the video engagement number within Wistia (so you could compare your number with the number for that length on this graph to see how well you’re doing compared to the average!). This graph tells us that shorter videos are better for getting people to watch the whole thing. After all, most business video is created to serve up a pre-packaged message, so the longer the video, the less people will watch. It’s also noticeable that after a certain point the engagement average flattens out — so there’s not a major difference in engagement for a 4-minute versus a 10-minute video.


On to Exhibit B, where the x-axis represents the percentage of a video viewed (think of each line as the average engagement graph for a video of that length range in Wistia, one of the bars of Exhibit A over time, with each line representing the average video for that bin, with the lengths normalized), and the y-axis represents audience engagement. In this case, you could compare the engagement graph line of your own video to the appropriate line of this graph to compare yourself to the average.

A possible takeaway from this graph would be to organize the content of your videos journalistically, placing the most important, essential information first, then following with supporting details. For longer videos, notice that the dropoff at the beginning is extremely steep; it seems that most viewers decide quickly whether or not to watch, and once that decision is made, they tend to stick around until the end of the video, when they detect that the video is wrapping up and another drop off occurs. For this reason, if you’re using a post-roll call-to-action, you might want to consider a harder stop to your video, rather than a meandering wrap-up — this will ensure that more viewers stick around to see your CTA.

Exhibit C takes things one step deeper: this is the raw data that went into creating the above graphs. Each frame in this animated graph represents one of the time ranges from the above graph. Each of the faded lines is the engagement graph for an actual video, while the average line for that video length is in orange. Again, the x-axis represents percent viewed and the y-axis represents audience engagement.

The interesting thing to notice here is the wide variation even for videos of the same length. The variation tends to be more wide at the beginning, tightening toward the end (again hinting that people decide whether or not to watch pretty quickly). There are definitely outliers, but all in all, longer videos see a tighter overall distribution, where it’s safe to say that if you’re doing 30% versus 25% engagement on average, for example, you’re doing pretty well.

The main takeaways from our first “Does Length Matter?” post still hold true: overall, shorter videos are more engaging than longer videos. You should strive to make your content as concise as possible to achieve the highest engagement. If your message is more complex, feel free to give it the time it deserves, but understand that a major chunk your audience won’t make it to the end of the video and consider front-loading your video with the most important information at the beginning.

If you’re thirsty for more, we’re hosting a webinar on video length on Thursday, May 17!