Archive for the ‘analytics’ Category

Video Analytics for the iPad

Thursday, May 6th, 2010

Today, we’re elated to announce that not only will Wistia videos play on an iPad (and an iPhone and any other HTML5 compatible devices), but their playback will be tracked in the exact same way we track Flash video — viewer-by-viewer, second-by-second.

This does not mean that you’ll simply know whether or not someone is watching on an iPad, we’re capturing Video Heatmaps for each and every iPad and iPhone viewer. You’ll be able to tell who’s interested based on how much they watch, and gauge how your content is performing for your audience. Have an iPad (or iPhone) on hand and want to give our tracking a whirl? Head to our tracking demo and play with the tracking in realtime.

iPad and iPhone support is available on every plan except the Solo. If you’re an existing customer, contact us at support@wistia.com to have iPad and iPhone support enabled for your account.

Does length matter? It does for video!

Monday, December 14th, 2009

We’ve always touted the message “shorter videos are better”. They tend to get straight to the point and hold attention better than a drawn-out message. We’ve certainly noticed measured improvements when tightening up our own marketing videos. But are longer videos inherently less engaging than shorter videos?

Now that we have a wealth of video tracking data at our fingertips, we thought we’d put the old “shorter is better” theory to the test.

The Initial Test

30v90

We worked with one of our customers who has been testing two variations of the same video. The red line in the graph above represents the engagement of their 30-second video. The blue line is the engagement graph for a 90-second video. It’s expected that these two videos would have different engagement graphs, but what’s odd is that the first 30 seconds of both videos are identical!

Even though viewers were exposed to the same exact content, the drop-off rate of the 90-second video was much higher. By the end of the 30-second video there were about double the number of viewers than at the same point in the 90-second video.

A Wider Look

Our initial test got us thinking. Does this hold true on a larger scale? We decided to look at completion percentages across the thousands of videos we host.

viewingpercentage

We were right! Shorter videos are more engaging than longer videos, but there are some other unexpected trends. The average 30-second video was viewed 85% of the way through, while the average 2-minute video was viewed on average 50% of the way through. That is a very fast viewership drop-off. But what’s surprising is that the average viewing percentage stays quite consistent for 2-minute videos to 10-minute videos. That means the time spent watching is increasing almost proportionally with the video length during this period. Take a look:

minutesviewed

What does this mean?

The data is quite clear, shorter videos are more engaging than longer videos. For videos 2 minutes and under, you should strive to make your content as short and punchy as possible to guarantee the highest engagement. If your video is 30 seconds or under, it’s very likely that most people will watch it all the way through.

If your message is more complex, be comfortable taking the time to explain it, but understand that half of your audience won’t make it to the end of the video. With this in mind, you would be well served to front-load your video with the most important parts of your message.

Understanding the relationship between video length and viewer engagement can help you ensure that your audience is getting the most out of your videos.

How are commercial videos really watched?

Thursday, December 3rd, 2009

One of the benefits of hosting thousands of business videos is that we have an opportunity to learn and track the patterns of how these videos are really being watched. What we’ve found is that there are a few very specific ways in which viewers watch commercial video. I’m going to focus on the three most common patterns and explain what each is trying to tell you about your video.

usain_bolt1The Early Finisher was excited enough to click play but lost interest almost immediately. Most of the time this means that they didn’t get what they were expecting, and expectations for the video are predominately set by the thumbnail. An easy fix is to change your still frame to something that provides a better explanation of what’s in the video. Another common issue that creates an early finisher is the “slow start”. Viewers expect instant gratification when watching video, especially when they’re watching commercial videos. Keeping a title screen up for even just 5 seconds can easily cause 20% of your audience to leave.

theearlyfinisher

skipperThe Skipper, just like his Gilligan’s Island counterpart, is an under-appreciated player. This guy or gal skips throughout the video looking for an answer to a question or just for something that interests them. They’re trying to find something interesting and sometimes they will (like the example below). The skipper is far more common on long videos. We’ve found that the best solution is to break up your videos into logical bite-sized pieces. For example, instead of having one long demo reel, our friends at Lilipip (an animation studio) showcase a number of shorter videos in one playlist. Helping people find what they want quickly is the key to keeping a skipper happy.

theskipper

robert-downey-jr-sherlock-holmes-06The Sherlock is a deeply engaged and inquisitive viewer. They are clearly trying to get something out of your video. This also means that they are highly interested in what you are providing. There’s no fix for this because having a Sherlock is great! What you should do is focus on the areas the Sherlock is most interested in and decide if their interest is unique or an indication of larger interest. Do whatever you can to talk to your Sherlocks. We put the Olark chat widget onto our website (you can see it on the lower-right of this page) so that we can make sure that we engage with our most interested viewers.

thesherlock