Creepbook: Using Personal Videos to Engage Audiences

Jan 19 2012

I’m proud to say that I’ve recently shifted how I use Facebook. I transitioned out of stalker mode and into business mode, using the platform to showcase my latest video work as CRLVIDEO. When I make a new video that I’m particularly proud of, I first email my close friends directly, then tweet it, then embed a Wistia video on my Facebook wall. Sharing my work on Facebook may be self-gratifying, but I tell myself that it’s building recognition for CRLVIDEO and what I do.


Every year (since 2005), I edit a short “year in review” video for my wife Courtney for Christmas. Nothing special, just some quirky music with pictures and video clips from whatever we did that year. I consider it to be the most important project I work on all year. No matter how many other projects I find myself trying to wrap up by the year’s end, I always love finding time to do at least this one very important project.

I followed the same video sharing progression I use for CRLVIDEO after I completed (and gifted) this year’s 2011 Christmas video. I sent out a few emails, tweeted it, and posted it on my (and Courtney’s) Facebook walls. Like the analytics junkie that I am, I checked my Wistia stats on the video a few days after.

I was shocked by the numbers. An extremely personal video. Made up of personal memories. Featuring pictures and video of only my wife and me. Garnered a metric of 91% engagement across everyone who watched the video. Umm...what? We’re not talking about a 10 second video here. This was a 3 minute and 10 second video... one of the longest I’ve created in over 2 years. 67 people watched an average of 91% of the video. 91% of every vomit-inducing, sappy, love-drenched frame.

With this video, I reached a new milestone. The 2011 Christmas video became the most engaging video of all of the videos I host on Wistia. Why? I don’t think it’s because it’s my best video. I think it’s because the video offers a privileged look inside our lives. We’re not living any differently than a lot of other of our friends. It’s the sheer curiosity and downright creepiness of everyone in our Facebook network that led each person to click play and watch all the way through.

Not creepy enough for you yet? Check out the spike in the aggregate graph at around 2:15. People re-watching this section like woah. Why? Because it had a joke picture of a joke gift from two of our closest friends that fake alluded to Courtney being pregnant. Guess that explains the e-mails from people we haven’t talked to since high school asking when the baby is due and if we know what she’s having!

There are a few lessons I learned here:

  • Facebook is a creepy yet intriguing means to share your work.
  • Facebook can easily fake people out and make em’ think your wife has a bun in the oven! (p.s.: She doesn’t.)
  • Analytics don’t lie (and can sometimes creep you out).
  • It's okay to make video personal -- relatable techniques can keep viewers engaged!
Have you used personal video techniques to help your business?

Smooth Playback: Calls to Action

Jan 18 2012

Smooth Playback is a webcomic about web video.

We’ve all been there: you play a video that really grasps at the core of your soul, but nothing is infinite so, eventually, it ends. You’re faced with a blank screen or something equally unreassuring and your soul is propelled into an existential void, never to return to reality. Well, we have good news for you: it doesn’t have to end this way.

When designing a webpage or an email blast we’ve all been coached by the marketing gurus to include a call to action to help guide the behavior of our audience. How come we don’t do the same thing with video?

For the most part, people don’t add CTAs to video because it used to be technically difficult to pull off. Do you add an image to the end of the video? How do you make it an active link? Can you even control what happens at the end of the video (like with YouTube, where the end of the video is outside the scope of what you can customize)?

As a result, most people settle for a simple fade to black or company logo. Heck, we’ve been guilty of that practice ourselves, mostly because its the easiest thing to do. But all of us have been missing a big opportunity to help influence our audience’s next action. Where can you direct users with a call to action?

  • Free trial or demo: Once you’ve shown off a product in a format where the prospect is a passive viewer, why not offer them the chance to give it a try actively?
  • Contact a sales rep: Help your users find more information by communicating with a person now that you’ve scaled the basics of communication to a video
  • More resources: Guide your users to the next logical step in learning more about whatever your video is trying to teach or show them

With Wistia’s new SuperEmbeds, it’s super easy to add your own call to action to any video. Give it a try in our interactive demo!

Check out a call to action in action below:

What kind of device is your audience watching your videos on? Should you make a mobile version? Should you make an iPhone or an iPad version? What about Android? There’s no incentive for your audience to watch your video if it looks like crap or if the audio is out of sync.

When you’re serving web video, your audience is going to be on different computers, with different connections, and different capabilities. You need to deliver your content in such a way that it doesn’t detract from the message. In the end, it’s all about viewer experience. Here’s to web video that doesn’t suck.

SuperEmbeds: Viva La Revolución

Jan 10 2012

Today we are pleased to announce the launch of a new feature we call SuperEmbeds. We’ve totally re-engineered the way video embeds work with the goal of giving you more advanced tools to customize your video — tools that you can now deploy with a click of the button. Please watch the video, read the post, try out the demo page and let us know what you think!

In the not-so-distant past — a past which overlaps with the present or future for many video hosting providers — video embeds focused on one task: embedding the video. To add extra richness to the video experience, you or your crazy computer whiz friend had to build additional functionality on top of the existing embed, creating long, complicated codes built from barely compatible snippets, stitched together haphazardly to create something that only barely functioned (and probably experienced compatibility issues we shudder to think about).

We at Wistia were not content to exist in a world where functionality like social buttons, interactive transcripts, popovers, and calls-to-action were only accessible through a cumbersome process that only 1% of the population could successfully employ in concert (#OccupyWebVideo). We’ve always had labs with neat extra features available, but not everyone could make use of them. So, we’ve been working hard on a completely new way to handle video embeds. We’re starting a video revolution, and its handsome hero goes by the name of SuperEmbeds.

These have been a work in progress for quite some time, and we’ve thought about it from all angles. First of all, in the true Wistia way, these embeds — and all added functionality — are compatible across all devices, without you having to think about it. They will work on your desktop, they will work across browsers, they will work on all mobile devices, with no extra work on your end. These embeds work seamlessly no matter how many additional “plug-ins” you decide to add — we’ve devised a grid system that prevents conflict and tested it like crazy. An added bonus of this system is that it will be super easy for us to add new things in the future.

We’ve got a lot more to say about SuperEmbeds, so keep your eyes peeled for upcoming posts about how you can use new features like our Unified API and Calls to Action to your advantage. And as always, we’re happy to answer any questions you may have at support@wistia.com!

Happy 2012!

Jan 9 2012

We had a ridiculously awesome 2011. Hope you did, too!


Wistia Office Switch!

Jan 6 2012

Yesterday afternoon, we spontaneously rearranged all of our desks so we’re working near the people we need to communicate with the most (there was a good bit of shouting across the office going on before). The process was further complicated by our need to document it with an awesome video. Was it worth it? (We think yes.)