Does length matter? It does for video!

Dec
14
2009

We’ve always touted the message “shorter videos are better”. They tend to get straight to the point and hold attention better than a drawn-out message. We’ve certainly noticed measured improvements when tightening up our own marketing videos. But are longer videos inherently less engaging than shorter videos?

Now that we have a wealth of video tracking data at our fingertips, we thought we’d put the old “shorter is better” theory to the test.

The Initial Test

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We worked with one of our customers who has been testing two variations of the same video. The red line in the graph above represents the engagement of their 30-second video. The blue line is the engagement graph for a 90-second video. It’s expected that these two videos would have different engagement graphs, but what’s odd is that the first 30 seconds of both videos are identical!

Even though viewers were exposed to the same exact content, the drop-off rate of the 90-second video was much higher. By the end of the 30-second video there were about double the number of viewers than at the same point in the 90-second video.

A Wider Look

Our initial test got us thinking. Does this hold true on a larger scale? We decided to look at completion percentages across the thousands of videos we host.

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We were right! Shorter videos are more engaging than longer videos, but there are some other unexpected trends. The average 30-second video was viewed 85% of the way through, while the average 2-minute video was viewed on average 50% of the way through. That is a very fast viewership drop-off. But what’s surprising is that the average viewing percentage stays quite consistent for 2-minute videos to 10-minute videos. That means the time spent watching is increasing almost proportionally with the video length during this period. Take a look:

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What does this mean?

The data is quite clear, shorter videos are more engaging than longer videos. For videos 2 minutes and under, you should strive to make your content as short and punchy as possible to guarantee the highest engagement. If your video is 30 seconds or under, it’s very likely that most people will watch it all the way through.

If your message is more complex, be comfortable taking the time to explain it, but understand that half of your audience won’t make it to the end of the video. With this in mind, you would be well served to front-load your video with the most important parts of your message.

Understanding the relationship between video length and viewer engagement can help you ensure that your audience is getting the most out of your videos.

How are commercial videos really watched?

Dec
3
2009

One of the benefits of hosting thousands of business videos is that we have an opportunity to learn and track the patterns of how these videos are really being watched. What we’ve found is that there are a few very specific ways in which viewers watch commercial video. I’m going to focus on the three most common patterns and explain what each is trying to tell you about your video.

usain_bolt1The Early Finisher was excited enough to click play but lost interest almost immediately. Most of the time this means that they didn’t get what they were expecting, and expectations for the video are predominately set by the thumbnail. An easy fix is to change your still frame to something that provides a better explanation of what’s in the video. Another common issue that creates an early finisher is the “slow start”. Viewers expect instant gratification when watching video, especially when they’re watching commercial videos. Keeping a title screen up for even just 5 seconds can easily cause 20% of your audience to leave.

theearlyfinisher

skipperThe Skipper, just like his Gilligan’s Island counterpart, is an under-appreciated player. This guy or gal skips throughout the video looking for an answer to a question or just for something that interests them. They’re trying to find something interesting and sometimes they will (like the example below). The skipper is far more common on long videos. We’ve found that the best solution is to break up your videos into logical bite-sized pieces. For example, instead of having one long demo reel, our friends at Lilipip (an animation studio) showcase a number of shorter videos in one playlist. Helping people find what they want quickly is the key to keeping a skipper happy.

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robert-downey-jr-sherlock-holmes-06The Sherlock is a deeply engaged and inquisitive viewer. They are clearly trying to get something out of your video. This also means that they are highly interested in what you are providing. There’s no fix for this because having a Sherlock is great! What you should do is focus on the areas the Sherlock is most interested in and decide if their interest is unique or an indication of larger interest. Do whatever you can to talk to your Sherlocks. We put the Olark chat widget onto our website (you can see it on the lower-right of this page) so that we can make sure that we engage with our most interested viewers.

thesherlock

Video: From Blog Post to Screencast in 2 hours

Nov
12
2009

A couple of weeks ago I wrote a blog post covering the 4 Advantages of Using Video in your Email Marketing. We had a great response to that post so I thought I’d try something new, turning a blog post into a video.

I made the screencast of 4 Advantages in a couple of hours in an afternoon. I worked off of the post as a basis for the script, which meant that writing only took about 20 minutes! I recorded everything, pieced it together and what you see below is the finished screencast. I made the video with ScreenFlow 2.0, which is a nice update to the previous version.

Let me know what you think of the conversion to video. Would you rather read the post or watch the video? Which one made the concepts easier to understand? We’d love to know what you think!

Stop Throwing Away Valuable Marketing Assets: Your Webinars

Nov
5
2009

It might seem odd for a video marketing company to extol the power of webinars (an arguably competitive medium to video), but we think webinars and video go hand-in-hand like TV and TiVo.

Why are webinars valuable?

For the viewer, webinars provide a way to learn something new about a process, product, approach, or feature. In exchange the viewer is asked to give up their email and any other relevant contact information. For the host, webinars present a way to connect with a new audience. In return the host gets more leads, it’s a simple and overall valuable arrangement.

So why are webinars more valuable than previously thought?

They can be recorded. The first time the webinar is presented it creates value. But by simply recording your webinar it can continue to create value for months (and sometimes even years). Here are a couple of easy ways to get more from your recorded webinars.

  • Feature it as a resource on your website
  • Use it as the main event of an email campaign
  • Have your sales team send it as follow up to prospects
  • Provide access to those who couldn’t attend live

But how much value will my recorded webinar really add?

We’ll measure it. With webinars coming in at 30 and 90 minutes  in length, they are 15-50x longer than the average marketing video. NO ONE will watch 30 minutes (let alone 90) of something that isn’t interesting. This is a powerful point. By tracking those people that actually do watch your video you’ll learn which individuals are most interested in your topic (not a bad starting point for the sales team) and what interests people most in your webinar (so you can learn how to make your next webinar even better).

And here’s a teaser from a future post, a couple of the common ways we see people watching recorded webinars.

Webinar Viewing Types

New Feature: Fully Custom Side Bars

Oct
29
2009

Customize your sidebar! Wistia now includes a powerful and easy to use editor that allows you to add rich text, images, and web forms in your sidebar.

Just take a look at these 3 examples. It took me no time flat to whip up these beauties! Click here to see them in Wistia.

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What can I do with this?

  • Create web forms – Create a form right next to your video and let your prospects sign up for your mailing list, register for a webinar, or even buy your product.
  • Co-brand your content - Doing reviews and approvals with a client? Feature your customer’s logo in the project and make them feel right at home.
  • Link to other content - Link viewers back to your website or to other content within your Wistia account.

How do I use it?

  1. Navigate to a project or a media in your account.
  2. Click ‘Create Sidebar Element’ from the Actions menu.
  3. Add a ‘Description’ element.
  4. Then click the ‘Edit’ link at the bottom of your new description element.

You can toggle between advanced and simple editing modes and for those HTML nuts out there, you can even edit the source directly. The possibilities are endless.

We’re really looking forward to see how you guys use this.

5 Things Video Will Replace in Your Business

Oct
27
2009

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It’s easy to forget just how many different ways video can enhance communications. Anywhere there is a repeatable (and often complex) message, video can lend a helping hand to tell that story more efficiently and in some cases tell it better. We’re highlighting 5 of the most popular ways we’ve seen people scaling their communication with video.

Product Demos

Replacing the initial in-person demo or online meeting presentation keeps your salesforce more available to focus on ripe opportunities. Giving your prospects the opportunity to watch product demos whenever they want, allows them to become better informed more quickly.  There’s no need to schedule a time to walk through the same canned demo; prospective customers can watch just what interests them.  The result is that prospects will already understand your product during initial sales calls, resulting in more meaningful questions being answered earlier in the process.

Customer Testimonials

Giving a prospect access to a happy customer is one of the most effective ways to gain trust and ultimately close deals, and yet one of the most difficult things to scale. Your customers may love your product but they’ve still go their own job to do and life to live. Interviewing your customers for testimonials on video can help you to harness one of the most effective (and underutilized) marketing and sales techniques.

Cold Calling

Cold calling is a polarizing issue. It draws “w00ts” from those seeing success and “@%!#’s” from almost everybody else. Many companies still use cold calling effectively but it’s at the expense of the 90% of people who never wanted to hear from them in the first place.

Fortunately we’re seeing a positive shift… turning cold calling scripts into video. Taking your message and putting it into a video format allows you to improve the quality of the message, annoy less people, and focus on communicating with those people that are actually interested. The goal of most cold calling is to gauge interest and qualify potential leads.  Letting people receive your message when it is convenient for them lowers barriers and makes it easier for the person to demonstrate interest.  By tracking what a potential lead watches you can spend more time following up with meaningful conversations and less time playing phone tag.

In Person Training

Keeping your customers, employees, and prospects well educated about your company and products is crucial to keep your business moving forward. When there weren’t technological options, it was common to ask people to fly in from around the country and spend an afternoon learning about all the new whizbang products and services your company has been cooking up. Today, we’re seeing people in the same company, sometimes even the same office opting to educate each other using video instead of meeting in person. Using online video to educate means that there’s no travel to schedule, venue to book, or documents to print out. It allows people to learn on their own time when it fits into their schedule. Just as you knew how many people came to your event, you can track how many (and which) people watched the video to get a sense for the impact.

Help & Support

Providing a solid line of defense for customer support is key to keeping customers happy and prospects engaged. Some customers will tweet questions @you, others while be satisfied with a FAQ or forum, but others want more in-depth explanations. As expectations have shifted we’ve found an increasing number of people expect that they can find the solution to their problem without having to pick up a phone or send an email. This is great, but it puts the onus on you to make sure that you can help answer even the most complex solution to problems on-demand. We’re seeing more and more businesses embracing video to get this job done right. Over time every business will include videos to explain many of their complex processes.

What’s next?

While even a few years ago it would have been a pipe dream to use online video to make all of the above business processes more efficient and scalable, today it’s a reality.  As technology advances and high quality video becomes easier and cheaper to produce, what will be the next generation of things in your business to be replaced with video?

Announcing a New Way to Privately Share Video

Oct
21
2009

We’re very excited to announce a new, really easy way to privately share your video using Wistia: Project Links.

Watch this 45-second video to see how it works:

There are some situations where you just want a bunch of people to watch your video without having to jump through any hoops (e.g. enter a password or register).

Now you can have Wistia generate a secure link and send it to whomever you like, however you like. Of course, all the clicks and video views are tracked. You can even disable a link to revoke access.

Thanks to all our customers who helped push us in this direction. You know who you are!

BusinessWeek Top Young Entrepreneurs

Oct
18
2009

Last week, we heard some exciting news. Brendan and I were included in BusinessWeek’s list of the top young entrepreneurs 25 or under. We made it by less than a week (as my birthday happened to be this week!). We’re humbled to be included on a list among so many other great companies. Some of you may recognize the photo from our Serious Founders photo a couple of weeks ago. This is the exciting news we were hoping to announce!

BusinessWeek has chosen 25 companies to be featured online and they’re using the power of online voting to determine which companies they’ll feature in print. If you could be so kind as to send a vote our way, we’d be much obliged.

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Why does video improve conversions?

Oct
9
2009

Over the past couple years, it has become conventional wisdom that the use of online video in sales and marketing can significantly increase conversion rates (see a great post at ReelSocialMedia describing this very topic ).  But the question that is often left unanswered is “why does video improve conversion rates?” Here are a few reasons:

  • Video is more personal and engaging – If you had the opportunity (and time) to tell every possible customer about your product in a face-to-face meeting, you would take it, assuming you had something appropriate to wear.  But the reality of course, is that with busy schedules and globally disperse customers getting precious face-to-face time with everybody is impossible. Putting your best employees and customers on video gives you the opportunity to engage prospective customers with your best voices telling the story.
  • The power of the narrative – Research and common experience both tell us that the human brain is wired to better understand and remember information when it is presented in story form. All the campfire myths and stories our ancestors yammered on about were done for a reason, they helped the memories last longer. Unlike text and images on websites, video is time-based which forces a narrative. You have to choose the specific order for your story. The story helps your message leave a longer lasting impact. Check out two different companies selling the same product, Lighting Direct (without video), and Energy Circle (a Wistia customer using video). Which one do you find more engaging?
  • Complex products are better described with video – Some products and services can be really difficult to explain, and as the old saying goes “seeing is believing”. When the thing you’re selling is on the complex end of the spectrum (think multi-machine chemical manufacturing vs. steak knives) it’s often easier for everybody when the process can be shown, talked about, and described visually. Video can end up being the only way to educate prospective customers other than flying people around to see your product in person. Some things are just better described through video.

While any one of the above items may be reason enough to improve online conversions, the case becomes overwhelming when these reasons are put together.

4 Advantages of Adding Video to your Email Marketing

Oct
6
2009

UPDATE: We’ve turned this post into a video if you’d rather watch, you can check it out here.

We believe that you should always eat your own dog food. I don’t mean that you should literally eat dog food (we don’t even have a dog), but that if you’re in a position to use your own product you should take every opportunity to do so. The idea is to see your product in the same light as your customers or users do. One of the ways we’ve been doing this recently is by incorporating more videos into our email marketing.

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We track our open rates, click throughs, and forwards using MailChimp. Then we use our video heatmaps to track how the people watch the video. This combination helps us figure out which messages are working, who’s interested, and how to improve our strategy. Ultimately we can follow up with the right people. Through this process we’ve observed several concrete ways that video has improved our email marketing.

  1. Improved click-throughs – We’ve consistently seen 3 – 4x more people click-though when we mention a video. This appears to be true across all emails: newsletters, follow up with prospects, and even automated alerts.
  2. More engagement -  Visitors who click through to a video spend substantially more time on the site than our general web traffic.
  3. Finding the right voice – By tracking which parts of our video people are interested in, it has become easier to target our message appropriately. For example, we noticed that people would rather watch videos showing in-depth features than ones just touting high-level benefits. The next time we sent out emails to that audience, we focused on feature updates and received a better response overall.
  4. Better insight – Before incorporating video into our email marketing we used to decide who we were going to follow up with based purely on opens and click-throughs. Now we base our follow up on how people actually engage with the video. If someone watches the whole video 3 times, we’re going to call them before we call people who didn’t even click play. Without video tracking, these visitors would have appeared to have the same level of interest! That’s crazy.

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Overall we’ve been impressed by how effective adding video to our email marketing has been. But don’t forget, you cannot improve what you cannot measure!