to the tippy ↑

Account Setup


Opening Your Account Dashboard

Most of the important Wistia settings for your Account are housed in the Account Dashboard. Many of the tips below require you to open the Account Dashboard as well.

First, you will need to be logged in as the Account Owner. Find the Account drop-down menu in the upper-right hand corner of your account. Next, select the Account Dashboard option.


Uploading Your Logo

From the Account Dashboard, choose Upload your logo. The Upload Your Logo dialog will guide you through the process of uploading and displaying your company logo in your Wistia account.


Filtering Out Internal Stats

You can filter out your own views, and those of the other testers you might have looking at your Wistia videos before launch, based on IP.

In the Account Dashboard, click the Embed Settings option - this contains an IP filtering section where you can enter comma-separated IP addresses.

At this time, we do not support wildcards - only the full IP address.

Note

The IP Filtering tool is only available on the Account Dashboard, so you will need owner-level permissions to access it.


Change the Subdomain (URL) of your Wistia Account

To change your Wistia account URL, you must be logged in as the account owner. Click Settings on the Account Dashboard. A dialog box like the one shown below will appear.

In the section labeled "Address", you will see a text box showing the current URL of your Wistia account (in the case of the above picture, http://jeff.wistia.com). Simply type the name you wish to use instead in the text box (only letters, numbers, and hyphens) and press Save settings at the bottom.

Note

Once you change the URL for your account, all previous links referenced by http://YourOldName.wistia.com will no longer work.


Set a custom domain (CNAME)

If you have your own domain name, re-naming your Wistia account is no problem.

  • First, you will need to select a subdomain for your account (ie. videos.yourdomain.com).
  • Then, have the CNAME for that subdomain point to: app.wistia.com

Once that is set up, the CNAME gets propagated (which can take a couple hours, so grab some coffee or a good book). To test if it is complete: open the Settings area in your Account Dashboard, change the "Address" to CNAME, and enter your new hostname.

Once you save, everything should be switched over for you, and you are now rocking a custom URL!

Note

Any links previously shared or videos embedded from your account will still operate as normal.

Note

CNAMEing your domain won't change the name in the embed codes. Our system isn't designed for customizable embed hosts. This will merely change the address where you/viewers can see your Wistia account videos. This choice was made because of effect it would have on video loading - essentially, our focus is on your video loading fast.


Monthly Usage

To see account limits, you must be logged in as the account owner. Select the Usage option from your Account Dashboard. This will show you how much bandwidth you have used, along with your current account limits. If you have a video limit on your account, that will be included as well.

Along the right-hand side of the Account Dashboard page, you will see usage and limit information within the panel labeled "Current Subscription".


Billing Statements

To see billing statements, you must be logged in as the account owner. Click the "Billing statements" button on your Account Dashboard. This will bring up a dialog box showing a list of all the receipts for your transactions.


Updating your Credit Card

To update your credit card, you must be the Account Owner. Once logged in, head to your Account Dashboard and select the "Update Credit Card" option.


Adding & Removing Managers

From your Account Dashboard, click the "Add / remove managers" button on the Accounts page. A dialog will appear. To add managers, enter the new manager's email address into the text box and click Add.

To remove existing managers, click Remove.


API Password and Public Token

From your Account Dashboard, select the API tab.

The API Username and Password are used most for interacting with the Wistia Data API, and the Public Token is used mostly for 3rd party service (like Pardot).


Transferring Ownership of Your Account

If you need to set someone else up as the owner of your account, the first step is to add them as a manager.

Once the new owner is a manager (or maybe they already were, you are so sneaky efficient!), select the Settings area in your Account Dashboard.

Select the new owner from the Account Owner menu, and then SAVE SETTINGS. Ownership will be transferred immediately.


Changing the Email Address Associated With Your User Account

If you would like to change the email address associated with your user account, it's actually super easy! From the Account tab in the top right corner of your screen, select My Settings.

From there you can very easily change the email that you use to log in to Wistia and receive notifications to!