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Wistia Sales Tax FAQ

Everything you need to know about sales tax and your Wistia account!

Sales Tax FAQ

All Wistia accounts with US billing addresses may be subject to state and local sales taxes. This is in compliance with US sales tax regulations. The tax law for your billing state determines whether your Wistia account is subject to tax. We currently charge sales tax in the following states:

  • Massachusetts
  • Texas
  • Washington

When will I be billed for tax charges?

Beginning in January 2018, accounts subject to sales tax will see the calculated sales tax on their bill. The amount of tax will depend on how much you are billed by Wistia and your state’s tax rate.

Do I qualify for a tax exemption?

Depending on state and local tax regulations, certain organizations may be exempt from sales tax. If you believe your organization qualifies for a sales tax exemption (for example, because of a nonprofit or government status), you can email billing@wistia.com with the appropriate form. Once we have that, we’ll confirm that it’s filed, and you won’t be charged sales tax moving forward.

Each state’s tax exemption certificate has some slight formatting differences. For faster processing, please make sure your form is filled out completely. We accept:

  • Form 990
  • IRS Letter of Determination

I submitted a form for tax exemption, but I’m still being charged sales tax. What’s up?

Tax might be charged on your bill if either:

  • The exemption certificate was still in review while the invoice was issued.
  • The exemption certificate covers a state that is different from the billing address.