Wistia

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Uploading

The first step to getting started with Wistia is to upload your content. So let's do it!

 

Quick Intro to Projects

All content in Wistia must be uploaded inside a Project. Projects work just like folders on your computer - great for organizing and managing your stuff.

To create a new Project, select New Project under the Actions menu.

Once you are in your new Project, give it a title by clicking Edit next to the title bar (by default it's called Untitled Project).

To see more on projects, head to the file management help page.

Now we're ready to upload a video.

Upload Your Video

Select Upload under the Project Actions menu.

From the upload dialogue box, choose the file to upload from your computer.

Tip

To upload multiple media at once, hold down the shift or control buttons while browsing.

Once a file has been chosen, the progress bar displays where you are in the uploading process.

If you are having trouble with uploads completing, please try our backup uploader. One downside - no progress bar. You can also take a peek at our upload troubleshooting guide to get things fixed right up.

Once your video is uploaded, it's time to customize.

Best Upload Settings

Wistia accepts all kind of file types. You can check out the full list here. This page also includes some helpful tips for encoding (or what we call exporting) your video prior to upload to make the process super smooth.

But just for kicks, our recommended upload settings are:

  • mp4 file
  • h.264 codec
  • 15,000kbps target bitrate

If you're looking for more information on just how to export from certain video editors, check out our exporting guide.

Drag and Drop

 

Do you hate clicking through so many menus, just to upload your files? Want to make your Wistia experience even easier? Oh, do I have a surprise for you.

Drag that video file into your browser and let the magic happen. Wistia supports Drag and Drop video uploads. Say what?

Backup Uploader

If you're having trouble with uploads completing, try our Backup Uploader instead! (Heads up, this upload process doesn't show a progress bar.)

The Backup Uploader can be accessed by adding ?backup_uploader to a Project URL.

So from a project URL like https://support.wistia.com/projects/qdybaq78y0, you'd navigate to https://support.wistia.com/projects/qdybaq78y0?backup_uploader to get to the backup uploader. It's like a secret clubhouse.

From there just select Upload from the Project Actions menu, and you're sitting pretty.

If something seems fishy, you can always check out our Status Page for more information about what might be going on. Still no luck? Contact us. We'd be more than happy to help you out!