Wistia

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Wistia Video Viewing Requirements

As you begin to add Wistia-hosted video to your marketing materials, you might wonder, "What does someone need to watch Wistia videos?" No worries, we've got you covered.

Our Player

This is the Wistia player.

 

And here are the controls:

If you can watch this video—hurrah! Your computer and browser are in great shape to view Wistia videos. If not, check out our supported browsers section below.

Operating Systems Supported

No worries about which operating system your viewers are using - Wistia is friendly with almost every OS on every planet we are aware of, including Mac OS, Windows, and Linux. Wistia videos also play smoothly on mobile devices and tablets. As long as you're viewing the content in a supported browser, you're all set.

It's important to note, there are some nuances when it comes to Windows. Check those out below.

Browsers Supported

Tip

It's important to keep your browser as up to date as possible. Wistia works hard to support a ton of browser iterations, but sometimes changes outside of our control (security issues, playback support) force us to stop supporting certain browsers unexpectedly.

There are two different ways we support browsers in Wistia: playback and in-app (within your account) support.

Supported Browsers (Playback)

Wistia videos will work on any browser that supports Adobe Flash and/or HTML5 (in the form of MP4 video with an h.264). Wistia (and most of the internet, really) defaults to HTML5 in most cases. If, however, you find that your player looks a little different, you're probably viewing the Flash player.

The requirement for viewing Flash content is Flash Player 9 or greater, and a browser that supports Flash. To check which version of Flash you are running, head to their download page. To ensure the best playback, we typically recommend remaining up to date with your Flash version whenever possible.

For media other than video (only viewable within your Wistia account), no PDF reader is required, as we convert documents to a Flash format as well.

For video playback we work with all of the major browsers and versions of Internet Explorer (as far back as IE8), Firefox, Safari, and Chrome.

Note

In browsers where HTML5 video in the form of MP4 files encoded with h.264 are not supported, a Flash plugin will be required to play Wistia videos. We will prompt viewers to install a Flash plugin if they do not already have one installed.

Note About Windows Support

There's some nuance to what and how we support different Windows browsers and environments, so we want to be as clear as possible.

Microsoft has abandoned support for Windows XP as of 2014. They have also decided to abandon support for IE. Wistia videos will still play in many Windows environments, but we are not actively supporting play back in browsers outside of IE9, 10, and 11 as well as Edge.

IE8 will still work outside of Windows XP.

If you do find yourself experiencing a problem though, give us a shout! We might have some workarounds that could help.

Supported Browsers (Using Your Wistia Account)

Your Wistia account will work in the latest version of most major browsers. These include:

  • Google Chrome (which auto-updates)
  • Safari
  • Firefox (which auto-updates)
  • IE9, 10, 11
  • Microsoft Edge

We do not support IE8 in conjunction with Windows XP (for security reasons), but IE8 should work fine with Wistia on other Windows operating systems.

Note

The Move and Copy feature doesn't work consistently on older versions of IE -- 7 and 8 in particular. We recommend updating to a newer version of IE, or using a different browser for file management.

Mobile OS Support

Most mobile devices only support HTML5 playback, which is Wistia's default for mobile. This includes Android phones and tablets (4.1 and up), and iOS devices like iPhones and iPads.

In the odd instances where mobile devices support do not support HTML, we'll serve a Flash version. Our embed codes are designed to seamlessly flip between HTML5 and Flash, based on the type of device and OS detected.

Just so we say it: we have found the most consistent support on all iOS devices, and Android devices running version 2.2 or later.

If you're still one of the lost souls using a Blackberry (just kidding, we love you 😘 ), Blackberry does support HTML5 video playback. Wistia videos should work great in this environment, but let us know if you're seeing something different.

Keep in mind that a mobile device will generally force video playback through its native player. Make sure to familiarize yourself with how controls work on mobile.

Internet Connection Speed

The minimum viable connection speed to stream Wistia video reliably is about 768 kilobits per second (equal to .768 megabits per second). We recommend a connection speed of at least 5 megabits per second for an optimal experience with HD capability.

For more information on how to prepare your video for the best performance and details on how Wistia optimizes the playback experience for each viewer, be sure to review the Optimal Export Settings guide. It's quite helpful!