At Wistia, we’ve always believed in offering a free plan. We want everyone, regardless of budget, to be able to test out Wistia, and see what we’re all about. But we also recognize that self-service isn’t for everyone.
August 2016, we launched a new experiment with our Sales team. After a new user has signed up for Wistia, they’re invited to sign up for a 1-to-1 coaching call with one of our solutions coaches. Premium users are able to opt into a call to get a full walkthrough of our product, and self-service users can dive right in without any fuss.