Something in your Wistia account acting differently than you expect? This help page is a great starting place for getting your issues sorted.
Sometimes things might look a little funny within your account. Maybe you can’t see the right menus, or access certain credentials. Let’s check out some common account issues.
In most of our help pages, we show an Overview/Side-Panel menu that looks something like this.
But you might see something like this.
Or even no menu at all!
This is because your permissions don’t allow you access to everything within this menu. If you believe you should have different rights, contact whoever initially invited you to the Wistia account.
Still have questions? We’ll be happy to help.