Soapbox Subscriptions

Unlock downloads, custom branding, and stats with a paid Soapbox subscription.

The video recording power of Soapbox is now available natively in Wistia. Learn more.

Upgrading to a paid Soapbox subscription grants the ability to download your Soapbox creations, customize the branding of your pages, and see detailed stats on your videos.

How to Upgrade

An individual user can sign up for Soapbox Solo at any time by going to the account page and choosing “Upgrade” under the Subscription section.

Looking for a multi-seat plan? Check out Soapbox for Teams.

For a plans comparison and up-to-date pricing details, check out the Soapbox pricing page.

Downloading Soapbox Videos

If you try to download a Soapbox video from within Wistia, you will be directed back to Soapbox. Soapbox recordings can only be downloaded from within Soapbox.

Downloading your Soapbox videos is available on the Solo and Team Plans. From the Share pages of your videos for accounts on these plans, users with a Soapbox Subscription will see an option to Create downloadable copy. Click this link and we’ll wrap your Soapbox creation in a neat little package.

This process can take a bit of time depending on your Soapbox recording settings and length of the video. Longer videos at higher framerates and resolutions take a bit longer to bake. When you’ve initiated a download of a Soapbox video, you can see the progress reflected within the Share page.

When complete, we’ll email you a link to download your video. The link will also show up within the Download section, so you can access it again whenever you’d like (without having to wait!).

Soapbox Activity & Performance

The Soapbox Activity page shows the stats on your videos and lets you know how viewers are engaging with your content. You can also enable realtime alerts when someone watches a Soapbox.

You can learn all about Soapbox Activity & Alerts on its page right here.

Customizable Branding

Proudly represent your brand and personalize your Soapbox pages with a default player color, custom logo, name, title, and personal avatar. You can customize your branding from the account settings page.

Under the Customization section of the account page, you can choose a default color for your Soapbox recordings. This color can be overridden at the individual video level when customizing your Soapbox

Here you can also upload your custom logo in PNG, JPG, or GIF format. 580 x 114 px is the recommended size, and we suggest a transparent background so the logo will blend seamlessly into the page.


Personalization allows you to include your name, title, and your personal avatar for viewers to see below the video. You can update your name & title from the account page, and the avatar will be pulled in from your connected email.

If you’d like to change your avatar image, Soapbox can pull in user icons from Gravatar, rather than from your Google or Microsoft account. If your account is displaying the default Gravatar logo (that sideways “G”), you’ll have to upload an image within Gravatar in order for it to appear within Soapbox correctly.

You can toggle the Personalization on or off at any time from this page, and these changes will reflect automatically across all of your Soapbox creations.

Soapbox for Teams

The Teams plan for Soapbox is a multi-seat subscription that comes with some specific tools for managing multiple creators on one account. Teams also includes all the features listed above. Learn more about Soapbox Teams on its very own page.

If you’re already chomping at the soapy bit to get your Team signed up, get in touch with us today!

Renewing your Soapbox Subscription

Soapbox Solo and Teams will automatically renew on your bill date, so no action is needed from your side! You’ll get an email about your upcoming renewal - we know a year can go by pretty fast and we definitely don’t want you to be surprised that it’s already time for your Soapbox subscription to renew.

Canceling your Soapbox Subscription

If you’re not interested in renewing your Soapbox plan, we’ll miss you, but we understand if Soapbox isn’t the right fit. To cancel your Soapbox subscription, head on over to your Plans page.

If you’re on a Team plan, only the Account Owner has the ability to cancel.

Feel free to come back and visit us anytime!