How to Use Video to Improve Customer Satisfaction
Long phone calls and novel-length emails are no longer your best options for helping customers solve complicated problems. Video has become the proven method for delivering helpful, friendly support quickly and effectively.Get the guide
In this guide from Wistia and Zendesk, you’ll find actionable tips and takeaways for using video to make the support process more effective, including:
Why using video in your support tickets leads to more delighted customers and faster resolution times
Inspiration for concepting, scripting, and creating your own support videos
How to include video on your support and documentation pages
Examples from companies that are seeing successful results from pairing video with support
How the Wistia-Zendesk app makes it easy to resolve support tickets faster and more effectively
Wistia is a video platform built to help businesses communicate creatively. With world-class video hosting, marketing tools, and analytics, Wistia makes it easy to create, share, and measure video. More than 300,000 businesses trust Wistia to help them form authentic connections with customers, employees, and more.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.