Frequently Asked Questions
Do I have to worry about you selling my email or data?
Plans and features
Is the Free Plan really free?
Yup! The free plan comes with 3 videos, 200 GB of bandwidth per month, and enough storage to house those videos. It also comes with Wistia player branding.
Do I have to pay annually?
Nope! Payments are made monthly (or annually) and you can cancel, upgrade, or downgrade at any time!
Bandwidth and storage
What about bandwidth limits?
We track the amount of bandwidth your account uses each month (see more on how we measure bandwidth). Each plan comes with 200 GB of preset bandwidth a month, with the option to buy more in bulk should you need it. If you need help calculating your expected usage, try our bandwidth predictor.
What happens if I go over my bandwidth limit?
Before you exceed your allotted bandwidth, we'll send you a few email alerts letting you know you're approaching your plan allotment, and also the projected bandwidth total. We do not charge a penalty rate for extra bandwidth (like you might find with a cell phone bill). You have the option to buy extra bandwidth, or you can also choose pay as you go, which starts at $0.33/GB.
How do I know how much bandwidth I will need?
If you need help calculating your expected usage, try our bandwidth predictor.