Give Your Support Team Superpowers
Easily add videos from your Wistia library into your tickets, and create more personal support responses. Measure the resolution time and customer satisfaction, and generate reports in a flash.
Wistia for Zendesk gives your entire support team access to your library of videos from inside the editor window. Once you set up the integration, every rep will gain immediate access to the tool. No complex permissions or individual setups required.
Upload a brand new video or select an existing one to add right into your Zendesk tickets. Adjust the video thumbnail size from within the editor window and choose the URL the video should link to. Depending on the message and your goals, you could send customers to product pages, documentation pages, or even the video's media page.
Tracking the success of your team's video usage is easy with auto-tagging. Every ticket that includes a video is tagged to make reporting in Zendesk a breeze.